You want to make your ideas reality …

….and extend your limits at the same time?

Then you've come to the right place! We can offer you plenty of space for your ideas, excellent development possibilities and exciting challenges.

In automotive production, water treatment plants or chemical systems - around the world, electronic sensors and automation components by Pepperl+Fuchs guarantee smooth and safe operations. We know that dedicated and highly motivated employees are crucial to our success. As we want to continue growing, we hope to find, as soon as possible, for the following position in our subsidiary in Singapore:

Regional Sales Support Executive

Role Purpose:

This role focus on Singapore, South East Asia, Australia, and New Zealand. It is critical to ensuring excellent customer service and seamless internal sales processes. It will serve as the first point of contact for customers, managing order processing, returns (RMAs), quotations, and customer follow-ups. Moreover, will also receive training on our products, applications, and target markets to effectively support the sales team and customers.

Major Responsibilities:

1. Customer Support:
   • Responsible region: Singapore, South East Asia, Australia and New Zealand
   • Act as the first point of contact for customer inquiries via phone, email, and online platforms
   • Provide timely and accurate responses to inquiries regarding product information, pricing, and availability
2. Order Processing:
   • Process and monitor customer orders, ensuring accuracy and prompt fulfillment
   • Coordinate with logistics and supply chain teams to ensure timely delivery
3. RMA (Return Merchandise Authorization) Management:
   • Handle RMA requests by coordinating returns, replacements, or repairs with relevant departments
   • Ensure clear communication with customers throughout the RMA process
4. Quotations and Follow-ups:
   • Prepare and issue customer quotations based on requirements and pricing guidelines
   • Follow up with customers on outstanding quotes and inquiries to convert them into sales
5. Training and Product Knowledge:
   • Undergo training to gain a strong understanding of company products, applications, and target markets
   • Utilize this knowledge to better assist customers and support the sales team
6. Collaboration:
   • Work closely with regional Technical Sales Specialists to ensure alignment with sales strategies and customer needs
   • Coordinate with internal departments such as logistics, finance, and technical support to address customer issues effectively

Requirements:

• Degree in Business, Sales, or a related field (or equivalent experience)
• Minimum 2 years of experience in a customer service, sales support, or related role
• Experience in the South East Asia and/or ANZ markets is a plus
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with CRM/ERP systems for order and customer management
• Excellent organizational skills and attention to detail
• Strong problem-solving abilities and a customer-centric mindset
• Ability to multitask and work effectively in a fast-paced environment

Have we piqued your interest?

Then we would like to meet you. Please send your application online and we look forward to your application!